Return and Refund Policy
Return and Refund Policy
Last updated: March 06, 2024
Thank you for shopping at excellbiosolutions.
If, for any reason, You are not completely satisfied with a purchase We
invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased
with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings
defined under the following conditions. The following definitions shall have
the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to
as either "the Company", "We", "Us" or
"Our" in this Agreement) refers to EXCELL BIOSOLUTIONS, 1st
floor, 1423/101,, Satyam Apartment, Kamatghar, Bhiwandi, Maharashtra,
421305.
- Goods refer to the
items offered for sale on the Service.
- Orders mean a request
by You to purchase Goods from Us.
- Service refers to the
Website.
- Website refers to
excellbiosolutions, accessible from https://excellbiosolutions.com
- You means the
individual accessing or using the Service, or the company, or other legal
entity on behalf of which such individual is accessing or using the
Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any
reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You
received the Goods or on which a third party you have appointed, who is not the
carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of
your decision by means of a clear statement. You can inform us of your decision
by:
- By email:
info@excellbiosolutions.com
We will reimburse You no later than 14 days from the day on which We
receive the returned Goods. We will use the same means of payment as You used
for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure
that:
- The Goods were
purchased in the last 7 days
- The Goods are
in the original packaging
The following Goods cannot be returned:
- The supply of
Goods made to Your specifications or clearly personalized.
- The supply of
Goods which according to their nature are not suitable to be returned,
deteriorate rapidly or where the date of expiry is over.
- The supply of
Goods which are not suitable for return due to health protection or
hygiene reasons and were unsealed after delivery.
- The supply of
Goods which are, after delivery, according to their nature, inseparably
mixed with other items.
We reserve the right to refuse returns of any merchandise that does not
meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale
cannot be refunded. This exclusion may not apply to You if it is not permitted
by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address:
EXCELL BIOSOLUTIONS
B-1, Gayatri Residency opp. Khandagle Estate,Purna , Bhiwandi , Dist –Thane .,Maharashtra -421302 INDIA,
Cont- Priyanshu Chauhan -7558357026
Rohit Agarwal-9607779282
We cannot be held responsible for Goods damaged
or lost in return shipment. Therefore, We recommend an insured and trackable
mail service. We are unable to issue a refund without actual receipt of the
Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped
directly to you, You'll receive a gift credit for the value of your return.
Once the returned product is received, a gift certificate will be mailed to
You.
If the Goods weren't marked as a gift when purchased, or the gift giver
had the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please
contact us:
- By email:
info@excellbiosolutions.com